Effective date: 2 February 2026
‍
Semanu BV (“Semanu”, “we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect and use personal data through our website contact form.
‍
1. Who we are (Data Controller)
Semanu BV is the data controller responsible for the processing described in this Privacy Policy.
‍
Company: Semanu BV
‍Address: Kattendijkdok-Oostkaai 9, 2000 Antwerp, Belgium
‍VAT: BE0828.291.116
‍Email: hello@semanu.be
2. Personal data we collect
When you submit our contact form, we process the personal data you provide, which may include:NameEmail addressCompany name (if provided)Phone number (if provided)The content of your message and any information you choose to include
We do not intentionally collect special categories of personal data (such as health data or political opinions). Please do not submit such data via the contact form.
‍
3. How we use your personal data
We use your personal data to:Respond to your enquiryCommunicate with you regarding your requestFollow up on your enquiry where necessary
‍
4. Legal basis for processing
We process your personal data on one or more of the following legal bases under applicable data protection law:

‍Legitimate interests: to communicate with (potential) customers and respond to enquiries
‍Steps prior to entering/performance of a contract: where your enquiry relates to our services and requires action to provide information or a proposal
‍
5. How long we keep your personal data (Retention)
We keep contact form submissions only as long as necessary for the purposes described above. As a general rule, we retain contact enquiries for 12 months after your enquiry has been handled, unless:Further communication is needed, orA customer relationship arises, in which case data may be kept longer as part of our customer administration and to comply with legal/accounting obligations.
‍
6. Sharing your personal data
We do not sell your personal data.
We may share your personal data with trusted service providers who process data on our behalf and only under our instructions, such as:Website hosting providersMicrosoft 365 (email services) for receiving and responding to contact form submissions
These providers are only permitted to process personal data to deliver their services to us and must protect it appropriately.
‍
7. International transfers
Our service providers may process personal data outside the European Economic Area (EEA). Where this happens, we ensure appropriate safeguards are in place as required by applicable law, such as the use of Standard Contractual Clauses and/or reliance on an adequacy decision where applicable.
‍
8. Security
We implement appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access.
‍
9. Your rights
Depending on your location and applicable law (including the GDPR), you may have the right to:Request access to your personal dataRequest correction of inaccurate or incomplete dataRequest deletion of your personal dataObject to processing or request restriction of processingRequest data portability (where applicable)
To exercise your rights, contact us at hello@semanu.be‍
‍
10. Complaints
If you are located in the EEA, you have the right to lodge a complaint with your local data protection supervisory authority. In Belgium, this is the Belgian Data Protection Authority (Autorité de protection des données / Gegevensbeschermingsautoriteit).
‍
11. Children
Our website is not intended for children, and we do not knowingly collect personal data from children.
‍
12. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The latest version will always be published on this page, with the updated effective date.
‍
13. Contact
If you have questions about this Privacy Policy or how we process personal data, please contact:

Semanu BV
‍Kattendijkdok-Oostkaai 9
2000 Antwerp
Belgium
‍
‍VAT: BE0828.291.116
‍Email: hello@semanu.be